Help Centre
How can we help?
Quick answers for couples, families and wedding professionals using WedJoin.
General
Common questions about WedJoin.
What is WedJoin?
WedJoin is an Indian wedding-vendor discovery platform. It helps couples and families explore wedding professionals while giving eligible vendors tools to create listings, display their work, receive enquiries and promote their businesses.
Is WedJoin available across India?
WedJoin is designed for wedding professionals and customers across India. The availability of vendors depends on the categories, cities and locations currently represented on the platform.
Does WedJoin provide wedding services directly?
WedJoin primarily provides a discovery, listing and communication platform. Wedding services are generally offered independently by the listed vendors. Customers should confirm prices, availability, deliverables and booking terms directly with the selected vendor.
How can I contact the WedJoin team?
Use the Contact Us page for general assistance. Registered vendors can also open the Help and Support section in the vendor dashboard for account, listing, payment or advertising assistance.
Customers
Help for people searching for wedding vendors.
How do I find a wedding vendor?
Open the vendor directory and search or filter businesses by category, state, city and other available options. Select a listing to view its profile, media, business details, availability, reviews and enabled contact options.
How do I send an enquiry to a vendor?
Open the published vendor listing, complete the enquiry form with your correct contact details and requirement, provide consent, and submit it. The enquiry is delivered to the listing owner for follow-up.
Does WedJoin verify every vendor?
Listings may be reviewed before publication, but customers should still perform their own checks before booking. A moderation or verification indicator does not replace checking identity, experience, portfolio, pricing, availability, contracts and references.
Can I review or report a vendor listing?
A signed-in eligible user can submit a review, subject to moderation and platform rules. Anyone using the available report form can notify WedJoin about incorrect information, duplication, suspected fraud, inappropriate content or a closed business.
Vendors
Vendor account and business-management questions.
How do I register as a wedding vendor?
Open the registration page, enter the required account details, complete OTP verification and follow the onboarding steps. After signing in, choose the appropriate membership and create your business listing.
What can I manage from the vendor dashboard?
The dashboard provides access to business listings, enquiries, reviews, reports, membership details, payments and invoices, advertising requests, notifications, profile settings, security, analytics when included, and help and support.
How do I update my account or profile image?
Open My Public Profile from the vendor dashboard. You can review account information, update your name, upload or remove a profile image, and verify an updated email address or mobile number.
How do I get help with my vendor account?
Sign in and open Help and Support from the vendor dashboard. Review available help articles or create a support ticket with the relevant category, subject and details.
Membership & Payments
Plans, subscriptions, orders and payment questions.
Does WedJoin offer a free membership?
WedJoin may provide a free membership with basic listing features and defined limits. Current pricing, duration, taxes and included capabilities are displayed on the pricing page and during checkout.
What changes when I upgrade my membership?
An upgraded plan may increase listing or gallery limits and unlock features such as logos, cover images, website links, social links, business hours, video links, analytics or other tools. The exact benefits depend on the active plan configuration.
How are offer prices and taxes calculated?
When a valid offer price is configured for a paid plan, the taxable amount is calculated from that offer price. Otherwise, the standard plan price is used. The final subtotal, tax and total are shown before payment.
Where can I view payments and invoices?
Open Payments and Invoices in the vendor dashboard to review eligible orders and payment information. When an automatic invoice is unavailable, an invoice request may be submitted for the relevant paid order.
Listings
Business listing creation, review and management help.
How do I create a business listing?
Sign in to the vendor dashboard, select Add Listing and complete the six-step form for identity, contact information, location, availability, social links and media. Save each step and use the final submission action when the listing is ready for review.
Why is my listing pending review?
New listings and submitted edits may require administrative review before publication. This process helps check required information, media and platform compliance. The dashboard displays the current listing or revision status.
What happens when I edit a published listing?
Changes to a published listing are saved in a separate revision. The currently approved listing can remain live while the revision is reviewed. Approved changes replace the relevant live data only after administrative approval.
Why are some listing fields or gallery slots locked?
The listing form displays the maximum supported gallery layout and available feature groups, but access depends on the active membership. Locked fields or slots indicate capabilities that are not included in the current plan and may link to available upgrades.
Advertising
Advertisement request and campaign questions.
How do I request advertising on WedJoin?
Sign in to the vendor dashboard, open Advertising, choose eligible placement zones, provide campaign details, upload the required desktop and mobile creatives, and submit the request for review.
Which advertising placements are available?
Available placements can include homepage, category, directory, listing-detail or other configured advertisement zones. Availability depends on active zones, compatible creative dimensions, scheduling and existing campaign inventory.
What creative files are required for an advertisement?
The request form identifies compatible desktop and mobile dimensions for the selected zones. Creatives should be clear, accurate, relevant to wedding services and owned or properly licensed by the advertiser.
Does an advertising campaign guarantee enquiries or bookings?
No. Campaign delivery depends on the selected placement, schedule, targeting, active inventory and platform traffic. Unless expressly agreed in writing, advertising does not guarantee a specific number of impressions, clicks, enquiries or bookings.